tag:status.valitor.com,2005:/historyRapyd Services Status - Incident History2024-03-28T18:40:41ZRapyd Servicestag:status.valitor.com,2005:Incident/200342232024-02-21T02:05:07Z2024-02-21T02:05:07ZDegraded Network Performance<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>02:05</var> UTC</small><br><strong>Resolved</strong> - This seems to have been an external event impacting a part of internet connections to us. The situation looks resolved since approximately 01:15.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>01:30</var> UTC</small><br><strong>Monitoring</strong> - We experienced degraded network performance between about 01:05 and 01:15. This seems to have affect some services in that timeframe. We are investigating what happened and updates will follow.</p>tag:status.valitor.com,2005:Incident/200341132024-02-21T01:12:21Z2024-02-21T01:12:21ZIssuing Webservices Errors<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>01:12</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>01:11</var> UTC</small><br><strong>Investigating</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue.</p>tag:status.valitor.com,2005:Incident/200340962024-02-21T01:10:16Z2024-02-21T01:10:16ZIssuing Service degraded on Service WebSites<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>01:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>01:08</var> UTC</small><br><strong>Investigating</strong> - We're experiencing an elevated level of website errors and are investigating. Updates will follow.</p>tag:status.valitor.com,2005:Incident/198837482024-02-01T12:14:16Z2024-02-01T12:14:16ZDegraded Network Performance<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>12:14</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>11:51</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>11:29</var> UTC</small><br><strong>Monitoring</strong> - There was a short interruption approximately between 10:56-10:58. The situation is stable now and transactions are flowing. We are verifying that all customers are transacting normally.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>11:14</var> UTC</small><br><strong>Investigating</strong> - We are experiencing degraded network performance from about 11:00 GMT. This might affect some services. Updates will follow.</p>tag:status.valitor.com,2005:Incident/198503142024-01-28T11:09:23Z2024-01-28T11:09:24ZIssuing Service degraded on Service WebSites<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>11:09</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>11:05</var> UTC</small><br><strong>Investigating</strong> - We're experiencing an elevated level of website errors and are investigating. Updates will follow.</p>tag:status.valitor.com,2005:Incident/198498352024-01-28T09:12:28Z2024-01-28T09:12:28ZInvestigating degraded service in the Acquiring Authorization System<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>09:12</var> UTC</small><br><strong>Resolved</strong> - We are investigating some issues in our Acquiring authorization system. These issues might affecting some merchants. Updates will follow.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>09:12</var> UTC</small><br><strong>Investigating</strong> - We are investigating some issues in our Acquiring authorization system. These issues might affecting some merchants. Updates will follow.</p>tag:status.valitor.com,2005:Incident/194813822023-12-19T16:55:21Z2023-12-19T16:55:21ZIssuing Webservices Errors<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>16:55</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>16:55</var> UTC</small><br><strong>Investigating</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue.</p>tag:status.valitor.com,2005:Incident/194813742023-12-19T16:54:21Z2023-12-19T16:54:23ZIssuing Service degraded on Service WebSites<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>16:54</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>16:54</var> UTC</small><br><strong>Investigating</strong> - We're experiencing an elevated level of website errors and are investigating. Updates will follow.</p>tag:status.valitor.com,2005:Incident/191478672023-11-17T11:19:55Z2023-11-17T11:19:55ZMinor disturbance related to yesterday's incident<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>11:19</var> UTC</small><br><strong>Resolved</strong> - Services are operational.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>10:03</var> UTC</small><br><strong>Identified</strong> - We are getting notifications of interruptions to some clients that seem related to the resolution of yesterday's incident.</p>tag:status.valitor.com,2005:Incident/191367942023-11-16T19:40:36Z2023-11-16T19:40:36ZDegraded Network Performance<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>19:40</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved. All services should be available as usual now.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>17:57</var> UTC</small><br><strong>Update</strong> - We have implemented a mitigation, and are monitoring the situation as well as improving and tuning as possible.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>13:45</var> UTC</small><br><strong>Monitoring</strong> - There are still ongoing and intermittent interruptions. We are working on resolving the issue. Updates to follow.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>12:25</var> UTC</small><br><strong>Identified</strong> - We still have customers not able to connect, we are investigating possible solutions.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>12:17</var> UTC</small><br><strong>Monitoring</strong> - The situation seems to be under control at the moment, we are monitoring.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>12:09</var> UTC</small><br><strong>Investigating</strong> - We are experiencing degraded network performance. This might affect some services. Updates will follow.</p>tag:status.valitor.com,2005:Incident/191378402023-11-16T15:21:43Z2023-11-16T15:21:43ZInvestigating degraded service in the Acquiring Authorization System<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>15:21</var> UTC</small><br><strong>Resolved</strong> - We are investigating some issues in our Acquiring authorization system. These issues might affecting some merchants. Updates will follow.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>14:15</var> UTC</small><br><strong>Update</strong> - We are investigating some issues in our Acquiring authorization system. These issues might affecting some merchants. Updates will follow.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>14:14</var> UTC</small><br><strong>Investigating</strong> - We are investigating some issues in our Acquiring authorization system. These issues might affecting some merchants. Updates will follow.</p>tag:status.valitor.com,2005:Incident/191376462023-11-16T14:13:35Z2023-11-16T14:13:36ZIssuing Webservices Errors<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>14:13</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>13:51</var> UTC</small><br><strong>Investigating</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue.</p>tag:status.valitor.com,2005:Incident/191375062023-11-16T13:33:34Z2023-11-16T13:33:35ZIssuing Webservices Errors<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>13:33</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>13:32</var> UTC</small><br><strong>Investigating</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue.</p>tag:status.valitor.com,2005:Incident/191371622023-11-16T13:03:26Z2023-11-16T13:03:26ZIssuing Webservices Errors<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>13:03</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>12:59</var> UTC</small><br><strong>Investigating</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue.</p>tag:status.valitor.com,2005:Incident/191370072023-11-16T12:53:30Z2023-11-16T12:53:30ZIssuing Webservices Errors<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>12:53</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>12:37</var> UTC</small><br><strong>Investigating</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue.</p>tag:status.valitor.com,2005:Incident/190276862023-11-05T17:40:36Z2023-11-05T17:40:36ZInvestigating degraded service in the Acquiring Authorization System<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>17:40</var> UTC</small><br><strong>Resolved</strong> - We are investigating some issues in our Acquiring authorization system. These issues might affecting some merchants. Updates will follow.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>17:39</var> UTC</small><br><strong>Investigating</strong> - We are investigating some issues in our Acquiring authorization system. These issues might affecting some merchants. Updates will follow.</p>tag:status.valitor.com,2005:Incident/179683582023-07-26T18:46:21Z2023-07-26T18:46:21ZIssuing Service degraded on Service WebSites<p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>18:46</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>18:45</var> UTC</small><br><strong>Investigating</strong> - We're experiencing an elevated level of website errors and are investigating. Updates will follow.</p>tag:status.valitor.com,2005:Incident/179683312023-07-26T18:44:40Z2023-07-26T18:44:40ZIssuing Service degraded on Service WebSites<p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>18:44</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>18:42</var> UTC</small><br><strong>Investigating</strong> - We're experiencing an elevated level of website errors and are investigating. Updates will follow.</p>tag:status.valitor.com,2005:Incident/172788642023-05-17T14:09:48Z2023-05-17T14:09:48ZIssuing Service degraded on Service WebSites<p><small>May <var data-var='date'>17</var>, <var data-var='time'>14:09</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>14:01</var> UTC</small><br><strong>Investigating</strong> - We're experiencing an elevated level of website errors and are investigating. Updates will follow.</p>tag:status.valitor.com,2005:Incident/172788302023-05-17T14:00:35Z2023-05-17T14:00:35ZInvestigating degraded service in the Acquiring Authorization System<p><small>May <var data-var='date'>17</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>Resolved</strong> - We are investigating some issues in our Acquiring authorization system. These issues might affecting some merchants. Updates will follow.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>Investigating</strong> - We are investigating some issues in our Acquiring authorization system. These issues might affecting some merchants. Updates will follow.</p>tag:status.valitor.com,2005:Incident/171913472023-05-09T11:08:15Z2023-05-09T11:08:15ZDegraded Network Performance<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>11:08</var> UTC</small><br><strong>Resolved</strong> - The incident is now resolved. The outage impacted several web systems for approximately 19 minutes between 10:23 and 10:42 but authorisation systems seem to have remained operational.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>10:46</var> UTC</small><br><strong>Monitoring</strong> - The issue seems to be resolved. We are monitoring the situation and will update soon. Various web systems were impacted.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>10:40</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>10:34</var> UTC</small><br><strong>Investigating</strong> - We are experiencing degraded network performance. This might affect some services. Updates will follow.</p>tag:status.valitor.com,2005:Incident/171912792023-05-09T10:26:28Z2023-05-09T10:26:28ZInvestigating degraded service in the Acquiring Authorization System<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>10:26</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>10:26</var> UTC</small><br><strong>Update</strong> - We are investigating some issues in our Acquiring authorization system. These issues might affecting some merchants. Updates will follow.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>10:26</var> UTC</small><br><strong>Investigating</strong> - We are investigating some issues in our Acquiring authorization system. These issues might affecting some merchants. Updates will follow.</p>tag:status.valitor.com,2005:Incident/171553472023-05-05T18:40:27Z2023-05-05T18:40:27ZMerchant Portal Saga - Degraded Functionality<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>18:40</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>15:32</var> UTC</small><br><strong>Investigating</strong> - Our merchant portal Saga is experiencing some issues leading to degraded or limited functionality. Our team is working on the issue. Updates will follow.</p>tag:status.valitor.com,2005:Incident/161648922023-02-16T16:23:07Z2023-02-16T16:23:07ZPOS Terminals - degraded service<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>16:23</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>15:26</var> UTC</small><br><strong>Identified</strong> - The issue affects a part of Ingenico terminals in Iceland only. It is caused by an error at a service provider. We are investigating workaround possibilities.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>15:08</var> UTC</small><br><strong>Investigating</strong> - We are investigating signs of degraded services in some of our POS Terminals. Some merchants might be affected. Updates will follow.</p>tag:status.valitor.com,2005:Incident/158887002023-01-20T03:48:26Z2023-01-20T03:48:26ZIssuing Webservices Errors<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>03:48</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>03:47</var> UTC</small><br><strong>Investigating</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue.</p>