All Systems Operational

About This Site

In the unlikely event that some of our services have issues we want you to know about it. Below you will find an overview of our services and their status.

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Core Payment Services Operational
Cardholder - Issuing Authorization ? Operational
Merchant - POS Terminals ? Operational
Merchant - Acquiring Authorization ? Operational
Customer Support Operational
Websites - Valitor.is & Valitor.com ? Operational
Telephony Service in Iceland ? Operational
Telephony Service in the UK ? Operational
Service E-mails Operational
Fintechs & Merchants - Acquiring Backend Services Operational
Automated Boarding System Operational
Processing Services Operational
Merchant Portal - SAGA ? Operational
Merchant - Payment page (Greiðslusíða) ? Operational
Fintechs & Banks - Issuing Backend Services ? Operational
Issuing Webservices for ServiceProviders ? Operational
Kortaumsóknavefur - kortaumsokn.valitor.is ? Operational
Innkaupavefur - innkaupavefur.valitor.is ? Operational
Endurkröfuvefur - endurkrafa.valitor.is ? Operational
E-Commerce: 3D Secure Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 25, 2021
The Issuer of MasterCard debit-cards in Iceland is responding slowly resulting in MasterCard
Resolved - This incident has been resolved by the issuer.
Oct 25, 17:58 UTC
Monitoring - The Issuer of MasterCard debit-cards in Iceland is responding slowly resulting in MasterCard Debitcards not working for some cardholder and Merchants.
Oct 25, 17:50 UTC
Oct 24, 2021
Network incident investigating
Resolved - This incident has been resolved.
Oct 24, 13:20 UTC
Monitoring - There was an 11 minute interruption earlier. Systems are stable now and we are monitoring.
Oct 24, 13:11 UTC
Update - This seems to be due to a third party network interruption. Investigation ongoing.
Oct 24, 13:05 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 24, 12:57 UTC
Investigating degraded service in the Acquiring Authorization System
Resolved - We are investigating some issues in our Acquiring authorization system. These issues might affecting some merchants. Updates will follow.
Oct 24, 12:53 UTC
Investigating - We are investigating some issues in our Acquiring authorization system. These issues might affecting some merchants. Updates will follow.
Oct 24, 12:52 UTC
Investigating Interruptions in Issuing Authorization System
Resolved - This incident has been resolved.
Oct 24, 10:46 UTC
Update - We are continuing to monitor for any further issues.
Oct 24, 10:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 24, 10:06 UTC
Investigating - We are investigating issues in our authorization system affecting some debit and credit cards. Our team is working on a solution. Updates will follow.
Oct 24, 10:05 UTC
Investigating Interruptions in Issuing Authorization System
Resolved - This incident has been resolved.
Oct 24, 10:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 24, 08:36 UTC
Update - We are continuing to investigate this issue.
Oct 24, 08:36 UTC
Update - We are continuing to investigate this issue.
Oct 24, 08:35 UTC
Investigating - We are investigating issues in our authorization system affecting some debit and credit cards. Our team is working on a solution. Updates will follow.
Oct 24, 08:35 UTC
Investigating Interruptions in Issuing Authorization System
Resolved - This incident has been resolved.
Oct 24, 08:34 UTC
Investigating - We are investigating issues in our authorization system affecting some debit and credit cards. Our team is working on a solution. Updates will follow.
Oct 24, 08:32 UTC
Investigating degraded service in the Acquiring Authorization System
Resolved - We are investigating some issues in our Acquiring authorization system. These issues might affecting some merchants. Updates will follow.
Oct 24, 07:32 UTC
Investigating - We are investigating some issues in our Acquiring authorization system. These issues might affecting some merchants. Updates will follow.
Oct 24, 07:32 UTC
Oct 23, 2021
Investigating Interruptions in Issuing Authorization System
Resolved - This incident has been resolved.
Oct 23, 17:31 UTC
Investigating - We are investigating issues in our authorization system affecting some debit and credit cards. Our team is working on a solution. Updates will follow.
Oct 23, 17:31 UTC
Network errors Ivestigating.
Resolved - This incident has been resolved.
Oct 23, 13:59 UTC
Update - We are continuing to monitor for any further issues.
Oct 23, 13:57 UTC
Monitoring - Our system have self healed as pr. design. Issue is fixed - monitoring.
Oct 23, 13:48 UTC
Identified - We have a hardware failure that might effect some customers - investigating.
Oct 23, 13:42 UTC
Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021
Issuing Webservices Errors
Resolved - This incident has been resolved.
Oct 18, 01:48 UTC
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Oct 18, 01:42 UTC
Oct 17, 2021
Investigating Interruptions in Issuing Authorization System
Resolved - This incident has been resolved.
Oct 17, 09:44 UTC
Investigating - We are investigating issues in our authorization system affecting some debit and credit cards. Our team is working on a solution. Updates will follow.
Oct 17, 09:42 UTC
Oct 16, 2021
Degraded Services on 3DS Services affecting E-commerce for Icelandic cardholders
Resolved - Incident resolved.
Oct 16, 13:35 UTC
Monitoring - This issue looks to be resolved by our 3rd party provider. We are monitoring.
Oct 16, 13:26 UTC
Identified - We are currently seeing intermittent performance issues with our 3D Secure provider for MasterCard payments which can result in consumers not being able to complete their authentication. Affecting a small number of MasterCard card holders.
Oct 16, 13:07 UTC
Oct 15, 2021
Investigating Interruptions in Issuing Authorization System
Resolved - This incident has been resolved.
Oct 15, 19:51 UTC
Investigating - We are investigating issues in our authorization system affecting some debit and credit cards. Our team is working on a solution. Updates will follow.
Oct 15, 19:51 UTC
MasterCard Payment degradation (limited affect)
Resolved - This incident has been resolved.
Oct 15, 10:21 UTC
Monitoring - Partial fix implemented - monitoring
Oct 15, 10:06 UTC
Update - Mastercard has identified a service disruption in Identity Check 2.0. Customers may experience failures with challenged transactions. Teams are urgently working to mitigate the issue and restore service to all customers.
Oct 15, 08:38 UTC
Identified - We are currently seeing intermittent performance issues with our 3D Secure provider for MasterCard payments which can result in consumers not being able to complete their authentication. Affecting a small number of MasterCard card holders.
Oct 15, 08:21 UTC
Oct 14, 2021

No incidents reported.

Oct 13, 2021
MasterCard Payment degradation (limited affect)
Resolved - Resolved :-)
Oct 13, 20:04 UTC
Identified - We are currently seeing intermittent performance issues with our 3D Secure provider for MasterCard payments which can result in consumers not being able to complete their authentication. Affecting a small number of MasterCard card holders.
Oct 13, 18:06 UTC
Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

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