All Systems Operational

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If some of our services have issues we want you to know about it. Below you will find an overview of our services and their status.

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Cardholder - Issuing Authorisation ? Operational
90 days ago
100.0 % uptime
Today
Merchant - Acquiring Authorisation ? Operational
90 days ago
99.99 % uptime
Today
Merchant - POS Terminals Operational
90 days ago
99.92 % uptime
Today
Merchant - POS Terminals ? Operational
90 days ago
99.6 % uptime
Today
Ingenico UK/I ? Operational
90 days ago
100.0 % uptime
Today
Ingenico Iceland ? Operational
90 days ago
100.0 % uptime
Today
PAX UK/I ? Operational
90 days ago
100.0 % uptime
Today
PAX Iceland ? Operational
90 days ago
100.0 % uptime
Today
Merchant - Backoffice Saga ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Websites - Valitor.is & Valitor.com ? Operational
Telephony Service in Iceland ? Operational
Telephony Service in the UK ? Operational
Service E-mails Operational
Fintechs & Merchants - Acquiring Backend Services Operational
Automated Boarding System Operational
Corporate Payment API ? Operational
Payment page (Greiðslusíða) ? Operational
Secure Authentication - 3D Secure Services ? Operational
Non Valitor services affecting Merchants ? Operational
FTP services Operational
Fintechs & Banks - Issuing Backend Services ? Operational
90 days ago
100.0 % uptime
Today
Issuing Webservices for ServiceProviders ? Operational
90 days ago
100.0 % uptime
Today
E-Commerce: 3D Secure Services ? Operational
90 days ago
100.0 % uptime
Today
Kortaumsóknavefur - kortaumsokn.valitor.is ? Operational
Innkaupavefur - innkaupavefur.valitor.is ? Operational
Endurkröfuvefur - endurkrafa.valitor.is ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 8, 2022

No incidents reported today.

Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
Resolved - This incident has been resolved.
Nov 30, 09:35 UTC
Monitoring - The situation seems to be resolved, we are observing transactions flowing normally since around 9:10 GMT.
Nov 30, 09:22 UTC
Identified - There is an ongoing disruption in processing secure payments (3DS) through Mastercard. This is an external issue but we are monitoring the situation closely.
Nov 30, 09:07 UTC
Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022
Resolved - PAX POS are now working normally on 4G.

This incident is considered resolved.

Nov 24, 02:39 UTC
Update - The incident is still ongoing but our telco provider is working on a fix. Please see below for workaround that is available for PAX A920 terminals.
Nov 23, 07:07 UTC
Update - The incident is still ongoing. We want to point out that the following workaround is possible for PAX A920 terminals when a WiFi/hotspot is available:
Select the 3 lines in the top right corner
Select WiFi Settings
Find the WiFi that you want to connect to and enter the WiFi password

Nov 22, 23:22 UTC
Update - Vodafone has identified a problem and is working on the issue.
Nov 22, 22:56 UTC
Identified - The incident is limited to terminals connecting through 3G/4G. We are investigating the issue with our provider. A temporary workaround is to connect through WIFI/hotspot where that is possible.
Nov 22, 22:17 UTC
Investigating - There are connection issues with POS terminals in Iceland connecting through 4G. Updates will follow.
Nov 22, 21:57 UTC