Degraded Network Performance

Incident Report for Rapyd Services

Resolved

The incident is now resolved. The outage impacted several web systems for approximately 19 minutes between 10:23 and 10:42 but authorisation systems seem to have remained operational.

Posted May 09, 2023 - 11:08 UTC

Monitoring

The issue seems to be resolved. We are monitoring the situation and will update soon. Various web systems were impacted.

Posted May 09, 2023 - 10:46 UTC

Update

We are continuing to investigate this issue.

Posted May 09, 2023 - 10:40 UTC

Investigating

We are experiencing degraded network performance. This might affect some services. Updates will follow.

Posted May 09, 2023 - 10:34 UTC

This incident affected: Customer Support (Telephony Service in Iceland) and Merchant - Backoffice Saga.